No, we don't. Check out our Loose Leaf page to learn more.

30-Day Money-Back Guarantee:

At Atak Tea Co., we are committed to providing our customers with exceptional quality teas and tea accessories. We offer an unconditional 30-day money-back guarantee on all our products. If for any reason you are not completely satisfied with your purchase, you are entitled to a full refund or exchange within 30 days of receiving your order.

Conditions for Returns:

Items Eligible for Return: All items must be returned in their original condition, unopened and undamaged. Products must be in their original packaging with all tags and seals intact.
Proof of Purchase: Please include a copy of your receipt or proof of purchase with the return.
Return Shipping: Customers are responsible for return shipping costs. If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the shipping costs.
How to Initiate a Return:

Contact Us:

To begin the return process, please contact our customer service team at support@atak.llc. We will provide you with instructions on how and where to send your return.
Packaging the Return: Pack the items securely, ensuring the original packaging and all tags are intact. Include any forms or documentation we have provided.
Shipping the Return: Send the items using a trackable shipping method. Once we receive your returned item, we will inspect it and process your refund or exchange.
Refunds:
Once we receive and inspect your returned items, we will notify you via email about the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

Exchanges:
If you wish to exchange an item for a different one, please mention this when you contact our customer service. Exchanges are subject to product availability.

Contact Information:
For any questions regarding our return policy or for more assistance, please contact us via email at support@atak.llc. We are here to help ensure your satisfaction.

At Atak Tea Co., we strive to deliver your orders promptly and efficiently. Please review our shipping policy below for information on shipping methods, costs, and delivery times.

Shipping Destinations

We currently ship to worldwide. Please note that shipping times and costs may vary depending on the destination.

3. Shipping Methods and Costs

We offer several shipping options to meet your needs:

• Standard Shipping: Estimated delivery time 3-5 business days
• Express Shipping: Estimated delivery time 2-3 business days
• Free Shipping: Available on orders over $40 in the United States, available on orders over $70 worldwide.

Processing Time

Orders are typically processed within 2-4 business days after receipt of payment. During peak times or holidays, processing may take longer.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email.

6. Shipping to P.O. Boxes

Please note that we do not ship to P.O. Boxes. Provide a physical address for delivery to ensure your order is delivered without delays.

7. International Shipping

For international orders, please be aware of the following:

• Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Atak Tea Co. is not responsible for any customs fees or delays.
• Delivery Times: International shipping times vary based on destination and customs processing times. Estimated delivery times are 5-15 business days.

8. Shipping Delays

While we strive to meet all delivery estimates, shipping times are not guaranteed due to potential delays beyond our control, such as inclement weather, carrier delays, or customs processing. We appreciate your patience and understanding.

9. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately at support@atak.llc with your order number and details. We will work with the shipping carrier to resolve the issue as quickly as possible.

10. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on our website with the updated date.

11. Contact Us

If you have any questions or need further assistance with your order, please contact our customer service team at support@atak.llc.